Infos:
- Used Zammad version: 2.9.0
- Used Zammad installation source: source
- Operating system: Ubuntu 18.04
- Browser + version: Chrome 74
Expected behavior:
Actual behavior:
- I want to Import my OTRS Tickets (about 17.000). Some Tickets produce an error and the import on the console stops (same in the Browser)
Steps to reproduce the behavior:
thread#2: PARAMS: {:Subaction=>"Export", :Object=>"Ticket", :Limit=>20, :Offset=>3860, :Diff=>0, :Action=>"ZammadMigrator", :Key=>"vSnRVRJeswGlFsafeMimfhNu5Ybx9jI4L5nvv7Nb"}
#<Encoding::UndefinedConversionError: "\x9F" from TIS-620 to UTF-8>
/opt/zammad/lib/core_ext/string.rb:510:in `utf8_encode!': could not find a valid input encoding (EncodingError)
from /opt/zammad/lib/core_ext/string.rb:476:in `utf8_encode'
from /opt/zammad/lib/core_ext/object.rb:3:in `to_utf8'
from /opt/zammad/lib/import/otrs/requester.rb:98:in `handle_response'
from /opt/zammad/lib/import/otrs/requester.rb:91:in `request_json'
from /opt/zammad/lib/import/otrs/requester.rb:77:in `request_result'
from /opt/zammad/lib/import/otrs/requester.rb:32:in `load'
from /opt/zammad/lib/import/otrs.rb:141:in `import_action'
from /opt/zammad/lib/import/otrs.rb:135:in `imported?'
from /opt/zammad/lib/import/otrs.rb:99:in `block (3 levels) in threaded_import'
from /opt/zammad/lib/import/otrs.rb:93:in `loop'
from /opt/zammad/lib/import/otrs.rb:93:in `block (2 levels) in threaded_import'
from /opt/zammad/vendor/bundle/ruby/2.4.0/gems/logging-2.2.2/lib/logging/diagnostic_context.rb:474:in `block in create_with_logging_context'
I removed the ticket with the problem, but when i start the import again, it fails with another one with the same error.