Infos:
Hello, I followed the backup script like here to migrate to a new host: https://docs.zammad.org/en/latest/appendix/backup-and-restore.html
Updated old host to 3.4.0 first and tested everything, worked fine, stopped service, created backup and transferred to new host, installed 3.4.0 there and restored the backup.
- Used Zammad version: 3.4.0
- Used Zammad installation source: https://cleverbird.readthedocs.io/en/latest/install-debian.html
- Operating system: Debian 10
- Browser + version: Firefox 77.0.1
Expected behavior:
Continue using Zammad on the new host.
Actual behavior:
Error 502 Bad Gateway from nginx until running:
dpkg -r --force-depends zammad
apt install zammad
zammad run rails r “Setting.set(‘es_url’, ‘http://localhost:9200’)”
zammad run rake searchindex:rebuild
After that, I can see my old tickets and new tickets are coming in by mail, but I can’t reply by mail (button is missing). I found no way to set or restore the required rights.
Steps to reproduce the behavior:
Tried multiple times like described above, always the same result with my backups and restorings. Might be hard to reproduce with another environment.