Microsoft incoming mail layout is broken


  • Used Zammad version: 6.2.0-1710254267.c6f4411e.centos8
  • Used Zammad installation type: package
  • Operating system: CentOS Stream release 8
  • Browser + version: Chrome 124.0 (64-bit)

Expected behavior:

I would expect mail layout to be as usual (not broken footer)

Actual behavior:

Some mails have broken signature. It doesn’t happen for each mail, but it looks like mails received by Zammad directly from Microsoft Outlook are broken. If I use inspect, for some reasons, signature is marked as a table instead of just text (this is part of signature, other lines are similar with structure inside table block):

<td align="left" valign="top" style=" vertical-align:top; padding-bottom:2px; border-collapse:collapse;">
<table style="border-collapse:collapse;">
<td style="padding:0px;">
<p><span style=" color:rgb(230,33,78);">data analist</span></p>

Steps to reproduce the behavior:

Receive email from Microsoft Outlook.

There’s some people that create signatures as a table. Depending on the client that can have various results. Make sure to update to the latest Zammad version (6.3.1 right now) and check if this still happens with new emails (it won’t solve existing ones).

It might be fixed already.