Microsoft does not create Tickets

Technical assistance
1
  • Used Zammad version: idk
  • Used Zammad installation type: ubuntu server
  • Operating system: ubuntu
  • Browser + version: microsoft edge

Hello all

Unfortunately, our Zammad responsible person is on vacation and therefore, please help me :slight_smile:

Expected behavior:
Mails come into the ticket system and are created from mails sent to our Microsoft e-mail address.

Actual behavior:
No mails are coming into the ticket system. The mailbox runs through Microsoft and the instance is hosted through us.
I have added the mailbox to my Outlook and mails are coming in normally.

2

Same Issue here. Zammad Support told me, that they are receiving several tickets from switzerland with this issue. Maybe a Microsoft Problem. We have to wait? Or has anyone a Solution?

3

I think this could be the Problem:

2023-08-11 10_50_07-BunzlCH Helpdesk - Microsoft 365 - InPrivate – Microsoft​ Edge
2023-08-11 10_50_07-BunzlCH Helpdesk - Microsoft 365 - InPrivate – Microsoft​ Edge1560×977 51.5 KB

4

Hi. It seems to be an issue on Microsoft’s side, it should be fine after the issues are resolved there.

5

exactly same here, but tried everything with zammad support, i guess we have to wait for MS

6

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