Merging Tickets Email

When tickets are merged, a mail is sent to all agents and admins. Is there any way to change this so that only the affected people get a mail?

DNN Service Benachrichtigung

Hi x,

Ticket (Fwd: Neue Sprachnachricht von: +1111111) wurde von " y " aktualisiert.

Änderungen:
Besitzer: y -> -
Status: neu -> zusammengefügt

Information:

merged

Please update your first article with at least the following information:

* Used Zammad version: 
* Used Zammad installation source: (source, package, ...)
* Operating system: 
* Browser + version: 

Also, please provide a history of a affected ticket, because right now it’s not clear if this is a notification (what I suspect) or trigger based mail.

Of course, you may truncate sensitive information like mail addresses.

This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.