Merging Tickets Email

When tickets are merged, a mail is sent to all agents and admins. Is there any way to change this so that only the affected people get a mail?

DNN Service Benachrichtigung

Hi x,

Ticket (Fwd: Neue Sprachnachricht von: +1111111) wurde von " y " aktualisiert.

Besitzer: y → -
Status: neu → zusammengefügt



Please update your first article with at least the following information:

* Used Zammad version: 
* Used Zammad installation source: (source, package, ...)
* Operating system: 
* Browser + version: 

Also, please provide a history of a affected ticket, because right now it’s not clear if this is a notification (what I suspect) or trigger based mail.

Of course, you may truncate sensitive information like mail addresses.

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