Max ticket title size

Infos:

  • Used Zammad version: 3.0.x
  • Used Zammad installation source: (source, package, …) deb
  • Operating system: ubuntu
  • Browser + version: chrome latest

My users ask me if there is a maximum line length for the ticket title.

Background is that we get some mails with very large subject lines and nobody wants the information in them to be truncated.

Hey @danielduchon,

i just created a ticket using a title with 255 characters and zammad reduced the title length to 250.
I can’t seem to increase it afterwards so that’s probably the current (default) limit.

I don’t know if that could be increased in some way but maybe @MrGeneration has some idea.

cheers

Thanks for the Information. I think, that should be good enough.

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