# Manually processed E-Mails in wrong group

**URL:** https://community.zammad.org/t/manually-processed-e-mails-in-wrong-group/1156
**Category:** Technical assistance
**Created:** [August 27, 2018, 11:25am UTC](https://community.zammad.org/t/manually-processed-e-mails-in-wrong-group/1156 "2018-08-27T11:25:30Z")
**Posts on this page:** 5
**Page:** 1

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### Author: ![commanderape](https://community.zammad.org/letter_avatar_proxy/v4/letter/c/71c47a/32.png) [@commanderape](https://community.zammad.org/u/commanderape)
#### Post date: [August 27, 2018, 11:25am UTC](https://community.zammad.org/t/manually-processed-e-mails-in-wrong-group/1156/1 "2018-08-27T11:25:30Z")

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### Infos:

- Used Zammad version: 2.60
- Used Zammad installation source: source
- Operating system: CentOS
- Browser + version: all Browsers

### Expected behavior:

- When E-Mails cant be processed they get dropped in tmp/unprocessable\_mail folder. The command " rails r ‘Channel::EmailParser.process\_unprocessable\_mails’ " tries to process them again. After execution they get dropped in the right group in zammad.

### Actual behavior:

- After executing the command all unprocessable\_mails get imported into group ID: 1. They do not get sorted correctly.

### Steps to reproduce the behavior:

- Manually import unprocessable\_mails.

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### Author: ![MrGeneration](https://community.zammad.org/user_avatar/community.zammad.org/mrgeneration/32/9260_2.png) [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [August 28, 2018, 11:12pm UTC](https://community.zammad.org/t/manually-processed-e-mails-in-wrong-group/1156/2 "2018-08-28T23:12:31Z")

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In my opinion this works as designed (even if not expected). Normally what routes the E-Mail to a group is the E-Mail collector itself (since it knows what group it does collect for). This information is missing within the manual process.

I will talk to a developer tomorrow if this is really designed to act that way. I’ll get back to you

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### Author: ![MrGeneration](https://community.zammad.org/user_avatar/community.zammad.org/mrgeneration/32/9260_2.png) [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [August 29, 2018, 6:40am UTC](https://community.zammad.org/t/manually-processed-e-mails-in-wrong-group/1156/3 "2018-08-29T06:40:58Z")

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So, kinda just like I thought. The we do not see this as a bug, but working as designed. We currently do not plan on changing the way this process works.

**But**  
We’ll take a look into the actualy problem you have with the Mails ( see [E-Mails cant be processed - RecordNotFound](https://community.zammad.org/t/e-mails-cant-be-processed-recordnotfound/1152) ), because normally you should have this situation not that often and also not in such high numbers.

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### Author: ![commanderape](https://community.zammad.org/letter_avatar_proxy/v4/letter/c/71c47a/32.png) [@commanderape](https://community.zammad.org/u/commanderape)
#### Post date: [August 29, 2018, 5:21pm UTC](https://community.zammad.org/t/manually-processed-e-mails-in-wrong-group/1156/4 "2018-08-29T17:21:26Z")

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Thanks for the info. For me it made sense to sort it straight into the right groups. For failing e-mails i had to sort them manually after processing them manually. If this is working as intended this topic can be closed.

Thank you.

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### Author: ![system](https://community.zammad.org/uploads/default/original/1X/5c5afaea2d23f811dbec33cd4edb02fa29d3262f.png) [@system](https://community.zammad.org/u/system)
#### Post date: [December 27, 2018, 5:24pm UTC](https://community.zammad.org/t/manually-processed-e-mails-in-wrong-group/1156/5 "2018-12-27T17:24:27Z")

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