# Manual Backup of Customer support tickets

**URL:** https://community.zammad.org/t/manual-backup-of-customer-support-tickets/14329
**Category:** Technical assistance
**Created:** [May 15, 2024, 4:40pm UTC](https://community.zammad.org/t/manual-backup-of-customer-support-tickets/14329 "2024-05-15T16:40:19Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![paulmd](https://community.zammad.org/letter_avatar_proxy/v4/letter/p/a9a28c/32.png) [@paulmd](https://community.zammad.org/u/paulmd)
#### Post date: [May 15, 2024, 4:40pm UTC](https://community.zammad.org/t/manual-backup-of-customer-support-tickets/14329/1 "2024-05-15T16:40:19Z")

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### Infos:

- Used Zammad version: Zammad Cloud
- Used Zammad installation type: -
- Operating system: -
- Browser + version: Firefox 125.0.3 (64-bit)

### Expected behavior:

- Customer support tickets can be downloaded for our internal monthly backup procedure

### Actual behavior:

- We don’t know how this work, documentation seems to only mention self-hosted zammad

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### Author: ![MrGeneration](https://community.zammad.org/user_avatar/community.zammad.org/mrgeneration/32/9260_2.png) [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [May 15, 2024, 4:55pm UTC](https://community.zammad.org/t/manual-backup-of-customer-support-tickets/14329/2 "2024-05-15T16:55:53Z")

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In Zammad SaaS you can get a whole backup (of all data) twice per year free of charge. There is no backup function for specific customer tickets etc at all.

If you need that, you can create API scripts that provide that kind of functionality.  
It doesn’t matter if self hosted or not.

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### Author: ![dvanzuijlekom](https://community.zammad.org/user_avatar/community.zammad.org/dvanzuijlekom/32/4510_2.png) [@dvanzuijlekom](https://community.zammad.org/u/dvanzuijlekom)
#### Post date: [May 16, 2024, 8:17am UTC](https://community.zammad.org/t/manual-backup-of-customer-support-tickets/14329/3 "2024-05-16T08:17:39Z")

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[This post](https://community.zammad.org/t/api-tool-for-exporting-tickets-to-pdf-for-archival-purposes/10769) might be of interest to you. Do note that this is an exporter for **archival purposes** , not a true _backup_ solution. You **cannot** import the data back into Zammad with this tool.

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### Author: ![system](https://community.zammad.org/uploads/default/original/1X/5c5afaea2d23f811dbec33cd4edb02fa29d3262f.png) [@system](https://community.zammad.org/u/system)
#### Post date: [May 11, 2025, 8:17am UTC](https://community.zammad.org/t/manual-backup-of-customer-support-tickets/14329/4 "2025-05-11T08:17:41Z")

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