We are very impressed with Zammad indeed. We want to start using it in earnest, but have a little bit of a problem in that it isn’t especially responsive. We will work around for now, but wondered how we could change this.
From searching, I know this has caused some sharp discussion on this board before, but want to approach this constructively by proposing to begin doing this work. Down the line the intention will be to actually put in pull requests and tackle it head on.
So I am wondering, if you were starting to make Zammad responsive, where would you kick off? What are the heavy difficulties in proceeding? How would you go from nothing started to done in terms of a rough plan?
Again, approaching this constructively. We have a team willing to do the work, but need to understand where to begin. If there is some absolutely core reason why this cannot or should not be done, then that is fine also!
All the best,