we try to use e.g. the e-mail address “ticketsomething+mailing AT tugraz.at” and a filter in zammad to automatically assign the tickets to the group “mailing”.
that would be a wonderful possibility
this works for “normal” customers.
but if the sender is known to zammad in a higher privileged agent group, the customer “ticketsomething+mailing AT tugraz.at” is erroneously assigned to the ticket. the real “from” adress is ignored. and then you can’t reply to the ticket anymore.
the email arrives correctly, but the customer assignment does not seem to support this “+” under some circumstances. is this a bug? theoretically “+” is allowed in emails.