Hi,
I would like to see an function / switch to deactivate some notification mails.
It would be really cool if i could turn off some notification mails as a user.
For example the merged status, if i merge two tickets i receive a mail notification with:
Changes:
Status: new -> merged
I want to disable this on user level like the notification settings for “new ticket”, “ticket updates”, …
Technically, the change of a status (even if it’s done because of a ticket merge) is a ticket update.
I think that making this two menu points might be confusing to users and gets more complicated than needed.
(Just my opinion 
, I mean I disabled “ticket update” notifications because I don’t need them)
Hey,
thank you for the quick reply.
I understand your point. Surely it would be the easiest way, in some cases it could be useful to implement a function to disable the “merged” mail.
Usecase:
For every incoming call a ticket is created.
I want to get notified if a user updates this ticket (added a comment, etc …), but the merged notification spams my Mailbox , so i miss important changes.
