Mail not picking up?

[cchance27]

Infos:

• Used Zammad version: 5.2
• Used Zammad installation type: Docker Compose
• Operating system: Ubuntu 20.04
• Browser + version: Edge 103.0.1264.62

Expected behavior:

Client sends a mail and it shows up as a new ticket

Actual behavior:

Mail Never gets picked up

Steps to reproduce the behavior:

1. Setup Inbound mail and outbound mail, and notifications, all save and test as OK and are green/enabled.
2. Send an email from my gmail to to the tickets@ email address i setup.
3. Confirm in the imap that i’m seeing the mail appear in the /Tickets folder that my mailserver has a rule to move the mail to, Zammad is setup with Tickets as the folder to monitor.

But i never seem to get a new ticket created since installing i have to manually create from web.

[Sal]

Zammad will only create tickets based on unread emails. Make sure the email isn’t being marked read before Zammad gets to it.

The other thing I would try is to revert it back to default with the emails staying in the inbox, and Zammad looking at the inbox. See if that creates a ticket. If it does, you know it’s how you configured the folder. If it doesn’t then you know it’s a bigger issue.