I’m curious to know if I’m missing something in the use of Zammad.
We receive a ticket that with a glance (either from overview or in ticket) we know can be replied to and set Pending Close immediately with the reply.
But, as far as I can tell, we would need to ::insert TM then set Pending Close choose date and then Update.
This seems very tedious for something that a Macro seems like it should handle… but there are no Action options to Reply nor to set Pending Close with a +3 days.
This is similar to this Macro with Reply Action request that seems to have been closed without any discussion.