epytir
January 10, 2020, 9:39am
1
Logo remain in mail history on reply
the signature logo is in the mail when using the reply
In the mail where the logo was is a X
When I use the answer option on
Write a mail with signature and then use the answer option to keep the mail history and receiver.
I hope my english is not too bad …
epytir
January 10, 2020, 9:47am
2
I think I searched with the wrong key words now I found an issue :
opened 07:04PM - 14 Dec 18 UTC
closed 12:01PM - 10 Jan 20 UTC
bug
ticket
verified
prioritised by payment
frontend
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### Infos:
* Used Zammad version: 2.8 & develop
* Installation method (source, package, ..): any
* Operating system: any
* Database + version: any
* Elasticsearch version: any
* Browser + version: any
* Ticket-ID: #1035702 (1047959) , #1033955, #1042393 & #1054982
### Expected behavior:
* When forwarding an article with at least one attachment more than once per ticket (and Browser-Runtime without reload), you can click on forward, add further files as attachment without any problem.
* When forwarding an article with at least one attachment more than once per ticket (and Browser-Runtime without reload), you can click on forward and Zammad will send all existing attachments without any problem.
### Actual behavior:
* When forwarding an article with at least one attachment more than once per ticket (and Browser-Runtime without reload), you can click on forward, add further files as attachment once - after that one time Zammad will remove existing attachments from the article list on updating / sending. (original attachments get lost)
* When forwarding an article with at least one attachment more than once per ticket (and Browser-Runtime without reload), you can click on forward and forward existing attachments - after that one time Zammad will remove existing attachments from the article list on updating / sending. (attachments get lost)
### Steps to reproduce the behavior:
* Send a test mail with at least one attachment to your Zammad
* Open the newly created ticket and click on forward
* add a new attachment (second use case: don't) and forward the ticket article to some mail
* repeat step 3 [attachments from original article get removed]
Screencast:
Notes:
It doesn't seem to be Browser related, below I supplied a console screen which shows nothing useful. It's like you click on "remove" for the other attachments.
If you reload your Browser, it will work for exactly one article. Another funfact: This "works for one article until it breaks" is per ticket. So you can indeed open a new ticket and forward stuff there too (it breaks on the second go).
Yes I'm sure this is a bug and no feature request or a general question.
maybe this is the same issue like the forward issue
epytir
January 10, 2020, 12:53pm
3
OK the problem that I referenced got fixed and I manually changed the code.
Unfortenetely this doesnt fix the problem with the logo when clicking on the answer button.
The issue you mentioned only affects tickets you’re forwarding.
Also, what your screen is showing is not a removed, but a broken image.
Please note that we cannot help you with changed source code installations, because the issue might be caused by your code change. If you provide your eml, I will gladly test the import on a vanilla instance on my end.
system
May 12, 2020, 5:42pm
5
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