Infos:
- Used Zammad version: 5.1.1-1654692688.7c718d9c.focal
- Used Zammad installation type: package
- Operating system: Ubuntu 20.04.4
- Browser + version: Firefox 101.0
Expected behavior:
- login name should be the mail address after reapplying users mail address
Actual behavior:
- login name changes to auto- after deletion of users mail address (can’t close ticket because of mail server bounces and auto-reopens of ticket)
Steps to reproduce the behavior:
- create user with mail address
- create ticket for user
- close ticket, notification mail is sent out to users mail address
- target mailserver bounces close notification because
- delete mail address from user (this may be the point where zammad generates the auto- login name)
- close ticket
- set mail address back to original
- login name stays auto-
Have I done something wrong?
What can I do to get the users mail address displayed instead of auto-?
Thanks for replying.