Login name "auto-<ID>"

Infos:

  • Used Zammad version: 5.1.1-1654692688.7c718d9c.focal
  • Used Zammad installation type: package
  • Operating system: Ubuntu 20.04.4
  • Browser + version: Firefox 101.0

Expected behavior:

  • login name should be the mail address after reapplying users mail address

Actual behavior:

  • login name changes to auto- after deletion of users mail address (can’t close ticket because of mail server bounces and auto-reopens of ticket)

Steps to reproduce the behavior:

  • create user with mail address
  • create ticket for user
  • close ticket, notification mail is sent out to users mail address
  • target mailserver bounces close notification because
  • delete mail address from user (this may be the point where zammad generates the auto- login name)
  • close ticket
  • set mail address back to original
  • login name stays auto-

Have I done something wrong?
What can I do to get the users mail address displayed instead of auto-?

Thanks for replying.

Where does that user come from? Is the user synchronized by exchange or ldap?

I added this user locally to the zammad system