Login failed. Have you double-checked your credentials and completed the email verification step? (Exceptions::NotAuthorized)

[Bledi]

Infos:

• Used Zammad version:
• Used Zammad installation type: (source, package, docker-compose, …)
• Operating system:
• Browser + version:

Expected behavior:

Actual behavior:

I have an issue with admin user. I dont know how to solve. I sent the logs from rails console when admin tries to log in to Zammad

• Login failed. Have you double-checked your credentials and completed the email verification step? (Exceptions::NotAuthorized)
  app/controllers/sessions_controller.rb:35:in rescue in create' app/controllers/sessions_controller.rb:19:in create’
  app/controllers/application_controller/has_download.rb:17:in block (4 levels) in <module:HasDownload>' app/controllers/application_controller/has_download.rb:16:in block (3 levels) in module:HasDownload’
  app/controllers/application_controller/has_download.rb:15:in block (2 levels) in <module:HasDownload>' app/controllers/application_controller/handles_transitions.rb:16:in handle_transaction’
  I, [2023-11-21T13:36:00.395073#1-84280] INFO – : Completed 401 Unauthorized in 1168ms (Views: 0.4ms | ActiveRecord: 156.0ms | Allocations: 2772)

Steps to reproduce the behavior:

[fliebe92]

Hi @Bledi. No chance to help you with the given information…