Live-Chat does not appear:-(

Technical assistance
1

Hello,
i have the problem that the chat window does not appear on the client when Zammad is installed on a different server than the normal web server (i.e. on a server for the support-system). You always get the error message “refused to connect to ‚wss://ticket.*******/ws’ because it violates the following Content Security Policy directive: “default-src https: data: ‘unsafe-inline’ ‘unsafe-eval’”. Note that ‘connect-src’ was not explicitly set, so ‘default-src’ is used as a fallback.” in the Console

Infos:

  • Used Zammad version:
    newest

  • Used Zammad installation source: (source, package, …)
    deb-Packages

  • Operating system:
    Debian 10

  • Browser + version:
    Any

Expected behavior:

  • Show the live-chat

Actual behavior:

  • refused to connect to ‚wss://ticket.*******/ws’ because it violates the following Content Security Policy directive: “default-src https: data: ‘unsafe-inline’ ‘unsafe-eval’”. Note that ‘connect-src’ was not explicitly set, so ‘default-src’ is used as a fallback.

Steps to reproduce the behavior:

  • Install Zammad on a second server (not the normal web server)
2

Your webserver proberbly sets own content-security headers which do not allow to talk to your Zamamd installation via websocket.
Solution is to add “connect-src” with the domainname your chat needs to connect to.

Afterwards you should be fine.

3

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