I’m busy setting up a self-hosted Zammad server (Replacing LiveZilla)
The biggest part my customers will be using is the Live Chat feature. I have a couple of questions I’m hoping to get answered if possible
- How do I assign a Live chat session to a customer?
- Where can I view previous live chats?
- Is it possible to view the duration a chat was open for? Or the start and end time
My customers get X amount of support hours a month, Anything over that is an extra charge. So tracking time spent on Live Chat and tickets is crucial for my business.
Even if this information is only available via an API instead of being in the web app that’s ok as well
I hope there is an answer out there! LiveZilla died a horrible death and they just stopped updating it. So I’m desperately looking for a replacement and Zammad seems awesome.