- Used Zammad version: 4.0.x
- Used Zammad installation type: (source, package, docker-compose, …): Package
- Operating system: Debian 9
- Browser + version: Same behaviour with Edge/Firefox or Chrome all up-to-date
Expected behavior: Upon changing the category in the Tickets-Overview of a customer with the assigned group “customer” the ticket list should show all tickets.
Actual behavior: Upon changing the category in the Tickets-Overview it stays empty. Only a manual refresh of the website shows the Tickets again.
Workaround: Create a copy of the customer group and assign the group the Agent role without any permissions. Then change the users “customer” group to the cloned one. Afterwards changing Ticket-Overviews shows all tickets as expected without having to manually refresh.
Steps to reproduce the behavior:
-Let a customer write a mail
-Set a password for that customer
-Let the customer login onto the Ticket System dashboard
-Check whether the customer can access all ticket-overviews and actually see the tickets or if the overview stays blank