Good Day
To All,
Requesting for your kind assistance,
- Used Zammad version: 3.5.0
- Used Zammad installation source: (package)
- Operating system: ubuntu 18.04.05
- Browser + version: any
Expected behavior:
- when run the limit available states command for customer the customer only view the assigned state in command even when customer create new ticket via web.
Actual behavior:
when customer viewed the created ticket all states are correct
But when the customer create new ticket also view the added ticket state “declined” = closed
@MrGeneration Hi Sir this is normal? when I added ticket state = to closed will added automatically when customer created new ticket , before I only saw is new and closed when customer created new ticket via web
Thank You,