Hi
- Used Zammad version: 3.2
I added a custom state
https://docs.zammad.org/en/latest/console/working-on-tickets.html#add-new-ticket-state
Ticket::State.create_or_update(
name: 'Test',
state_type: Ticket::StateType.find_by(name: 'open'),
ignore_escalation: true,
created_by_id: 1,
updated_by_id: 1,
)
I want to hide in the client interface the new state that will only remain open / closed
I tried it, but it leaves me the new state.
attribute = ObjectManager::Attribute.get(
object: 'Ticket',
name: 'state_id',
)
attribute.screens['edit']['ticket.customer']['filter'] = Ticket::State.where(name: ['closed', 'open']).pluck(:id)
attribute.save!
What am I missing here?
Thanks.