What are the users roles (and role permission)? ^^
Administrator accounts, including mine, have the Admin role. I don’t see anything in the left pane. The rest of the users fell into the Customer role.
I did not change the rights of the roles. I attach a screenshot of the Admin role rights.
The following permissions are required for the following fields:
ticket.agent in order to see the “Dashboard”
ticket.agent - and / or -
ticket.customer to see “Overviews” and possible opened ticket tabs
cti.agent in order to see “Phone”
chat.agent in order to see “Chat”
- Enabled Knowledgebase and either a public answer - and / or -
knowledge_base.reader - and / or -
You can find all permissions listed here:
TL;DR: Your permission configuration in combination of not enabled functionalities is the reason for what you’re seeing (or not).
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