Left panel missing after LDAP sync

[mik0s]

Infos:

• Used Zammad version: 4.1.0
• Used Zammad installation type: package and docker-compose
• Operating system: Ubuntu 20.04.3 LTS
• Browser + version: Chrome 93.0.4577.82 and Safari 14.1.1

Expected behavior:

• We need users from LDAP as customers and agents.

Actual behavior:

• The users were exported, the login works. But after that, the entire left panel disappears.

Steps to reproduce the behavior:

• Go to System → Setting → Integrations → LDAP, make LDAP connection and mapping. Sync.

[MrGeneration]

What are the users roles (and role permission)? ^^

[mik0s]

Administrator accounts, including mine, have the Admin role. I don’t see anything in the left pane. The rest of the users fell into the Customer role.
I did not change the rights of the roles. I attach a screenshot of the Admin role rights.

[MrGeneration]

The following permissions are required for the following fields:

• ticket.agent in order to see the “Dashboard”
• ticket.agent - and / or - ticket.customer to see “Overviews” and possible opened ticket tabs
• cti.agent in order to see “Phone”
• chat.agent in order to see “Chat”
• Enabled Knowledgebase and either a public answer - and / or - knowledge_base.reader - and / or - knowledge_base.editor

You can find all permissions listed here:
https://admin-docs.zammad.org/en/latest/manage/roles/index.html#reference-guide-permissions

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TL;DR: Your permission configuration in combination of not enabled functionalities is the reason for what you’re seeing (or not).