Left panel missing after LDAP sync


  • Used Zammad version: 4.1.0
  • Used Zammad installation type: package and docker-compose
  • Operating system: Ubuntu 20.04.3 LTS
  • Browser + version: Chrome 93.0.4577.82 and Safari 14.1.1

Expected behavior:

  • We need users from LDAP as customers and agents.

Actual behavior:

  • The users were exported, the login works. But after that, the entire left panel disappears.

Steps to reproduce the behavior:

  • Go to System → Setting → Integrations → LDAP, make LDAP connection and mapping. Sync.

What are the users roles (and role permission)? ^^

Administrator accounts, including mine, have the Admin role. I don’t see anything in the left pane. The rest of the users fell into the Customer role.
I did not change the rights of the roles. I attach a screenshot of the Admin role rights.

The following permissions are required for the following fields:

  • ticket.agent in order to see the “Dashboard”
  • ticket.agent - and / or - ticket.customer to see “Overviews” and possible opened ticket tabs
  • cti.agent in order to see “Phone”
  • chat.agent in order to see “Chat”
  • Enabled Knowledgebase and either a public answer - and / or - knowledge_base.reader - and / or - knowledge_base.editor

You can find all permissions listed here:

TL;DR: Your permission configuration in combination of not enabled functionalities is the reason for what you’re seeing (or not).

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