i guess nothing in your documentation is missunderstand abel, it worked for me to synchronize my LDAP.
i synchronised a group in there are more admins and agents then are the once who are working in the zammad system right now.
i just tryed to deactive the “right now unused ones” for later when i need them. to activate them easily.
so if i understand it right. if i deactive the users in the LDAP they will get synchronised and set as deactivated? As long as they are activated in the LDAP they will be always a actived user in the zammad system?
As long as Zammad finds the users in question in it’s ldap search query, it will update the users in question accordingly to their states. This means if in doubt these users will also be set to active again.
For Zammad LDAP is the source of truth at all points.
If a user prior synchronized via LDAP is no longer found in LDAP results, it will be set to inactive automatically.