LDAP don't sync 3 specific agents


  • Used Zammad version: 3.3
  • Used Zammad installation source: (source, package, …) DEB
  • Operating system: Debian 9
  • Browser + version: New Edge

Expected behavior:

LDAP Sync works

Actual behavior:

LDAP sync dont work correctly

Steps to reproduce the behavior:

I changed the ldap server (just another dc in the same domain). After that 3 of 7 Agents are gone. The user are not in agents (but are in the AD-Group) and not in “User”.

When i change the ldap settings, the preview shows me “3 new agents”. I click “Save configuration” and the sync will start. But the 3 agents are not synced. If i took them out of the AD-Group, normally they have to be synced as users. But this dont work either. It’s only the 3 specific users, who dont be synced. All other works fine.

Already did “zammad run rake searchindex:rebuild”

Can you please provide your logfile?
Especially “ERROR” and “WARN” would be interesting search phrases.

Ensure the affected users don’t have double assignments for roles like “agent and customer at the same time”.

Also, please provide your mapping configuration including your search filter.

Already find the error. The E-Mail adress was already used.

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