LDAP AD import organization not set

Technical assistance
1

Infos:

  • Used Zammad version: 5.4 (also in earlier versions)

  • Used Zammad installation type: package

  • Operating system: Ubuntu Server 20.04 LTS

  • Browser + version: -

  • LDAP integration configured with Windows AD, Domain has multiple TLDs configured

  • Zammad login is mapped from userPrincipalName: username@mycompany.net

  • Organization “My Company” configured: mycompany.net

  • Organization Domain based assigment is activated

  • User import running without errors

Expected behavior:

  • LDAP import map new users the organization → “My Company”

Actual behavior:

  • New AD users are not mapped to the organization → “-”
  • Delete and rerun the import maps the organization → “My Company”

Steps to reproduce the behavior:

  • Microsoft AD configured, LDAP configured, Organization configured, domain based configured
  • User mapping zammad login ↔ userPrincipalName
  • Import AD User → new zammad account is created (here company is “-”)
  • Delete the user by rails command line
  • Import LDAP again
  • User has correct assigned company “My Company”
2

The domain based assignment does not affect login but email addresses.
Creating a new user (e.g. manually to verify this…) with a fitting mail address should automatically assign the user to that organisation. If that’s not the case, the organizations configuration might not be correct (e.g. assignment being “off”).

3

The domain based assignment does not affect login but email addresses.

Thank you! Thats the point. When creating a new user in AD with mail-address attribute everything works.

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4

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