Knowledge Base reader permission not providing access to published internal answers

Technical assistance
1

Infos:

  • Used Zammad version: 6.2.0
  • Used Zammad installation type: helm

Expected behavior:

I have set knowledge_base.reader permission for agents, and made a category where the agent role has reader permission.
I would expect agents to be able to access that category in https://DOMAIN/help

Actual behavior:

Yet when an agent logs in, they can only view those knowledgebase articles inside the Zammad interface, not on the published site, unless they also have editor permissions.

2

Whoops the title was missing some words and I ccannot edit it, it should be something along the lines of:

Knowledge Base reader permission not providing access to published internal answers