KB page not found at help page

Technical assistance
1

Infos:

  • Used Zammad version: 5.3.0-1670492123.7c45d087.buster
  • Used Zammad installation type: (source, package, docker-compose, …) package
  • Operating system: Debian 10.10
  • Browser + version:
    Chrome, Edge, Firefox, private windows, to no avail

Expected behavior:

  • The internal users open the given link and they should be able to see the contents via Help page.

Actual behavior:

  • Users saw “Page not found” while they already logged in to Zammad, that tab is still opening there, so they have to click the KB section in the UI dashboard, click on each sub-category until they see the target KB.

Steps to reproduce the behavior:

Log in to Zammad, go to KB hierarchy categories, open the target KB, copy the URL, open a new tab, paste the URL, showing Page Not Found. Every log in user is Customer by default.

image

2

Hi @eavenhuang, Zammad 5.3 is really old and outdated. Could you please update and check if your described behavior is still there?

3

Thanks a lot! I will try to update to the latest version to see if any luck with it:)

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4

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