# Items set to "hide" in core workflow showing up when new ticket created

**URL:** https://community.zammad.org/t/items-set-to-hide-in-core-workflow-showing-up-when-new-ticket-created/21291
**Category:** Technical assistance
**Created:** [September 30, 2026, 8:59am UTC](https://community.zammad.org/t/items-set-to-hide-in-core-workflow-showing-up-when-new-ticket-created/21291 "2026-09-30T08:59:45Z")
**Posts on this page:** 1
**Page:** 1

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### Author: ![naveumag](https://community.zammad.org/letter_avatar_proxy/v4/letter/n/b2d939/32.png) [@naveumag](https://community.zammad.org/u/naveumag)
#### Post date: [September 30, 2026, 8:59am UTC](https://community.zammad.org/t/items-set-to-hide-in-core-workflow-showing-up-when-new-ticket-created/21291/1 "2026-09-30T08:59:45Z")

</div>

### Infos:

- Used Zammad version:6.5.2-1772600293.5be5626a
- Used Zammad installation type: package
- Operating system:Ubuntu 22
- Browser + version: 153.0.4234.48

### Expected behavior:

- fields which set to “hide” does not appearing when new ticket created

### Actual behavior:

- fields which set to “hide” in the workflow actually showing up

### Steps to reproduce the behavior:

- open a new ticket \> fields set “hide” in the workflow are visible.

note: previously i have opened the target core workflow in live system to copy the values to apply them in a test system. In test system i have the expected behavior ( set “hide” works in test system) - in live system something changed or went wrong, but settings visually are absolutely the same.

Thanks for any assistance!