Internal Answers in Knowledgebase are visible to Costumer

[DaPedda]

Infos:

• Used Zammad version: 3.1x
• Used Zammad installation source: (source, package, …) Centos RPM
• Operating system: Centos 7
• Browser + version: All

Expected behavior:

• Internally marked replies should only be visible to agents

Actual behavior:

• Internally marked answers are visible to customers. Only if we mark the article as a draft, it is hidden from the customer

Steps to reproduce the behavior:

• –

Do you have tips for troubleshooting? Best regards, Peter

[MrGeneration]

Can you please share the visibility setting for the affected answer and maybe also check if the customer has any special role-settings or roles itself?

[DaPedda]

Hi MrGeneration, thanks for Reply. I’ll send you three screenshots. The customer is in the role of customer. The knowledgebase rights are on Reader.

Many thanks for your help

[MrGeneration]

Please remove the reader right from your customer role.
This should address your issue.