Is it possible to do agent handoff to zammad? We have a microsoft chatbot and want to hand off to agent chat at some point?
Is there already an API to do this sort of thing?
It’s technically possible but not documented. Zammad provides API endpoints for chatting, so you could use those. This needs fiddling from your end though.
The relevant endpoints are here:
GET /api/v1/chat_sessions/:id(.:format) chat_sessions#show
api_v1_chats GET /api/v1/chats(.:format) chats#index
GET /api/v1/chats/:id(.:format) chats#show
POST /api/v1/chats(.:format) chats#create
PUT /api/v1/chats/:id(.:format) chats#update
DELETE /api/v1/chats/:id(.:format) chats#destroy
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