Info about all tickets that had mail errors at SMTP


  • Used Zammad version: 6.0.0-1692280770.6e71c5b7.buster
  • Used Zammad installation type: ppa package
  • Operating system: debian buster
  • Browser + version: Firefox 117

Expected behavior:

A possibility to resend tickets that are closed in “failed” status.

Actual behavior:

We recently had problems with the SMTP auth on our mail system (it’s external).

It now looks like this in the Zammad ticket itself.

‘Can’t use Channel::Driver::Smtp: #<Net::ReadTimeout: Net::ReadTimeout>"’

These tickets were automatically closed by Zammad itself and I can’t find a way to search on them directly.

I would need the meta information of the last status of a ticket, if it was closed with a failed to resend the ticket etc…

Do you have any idea?

Steps to reproduce the behavior:

Works with Zammad while SMTP sending does not work at the external mail server. ^^

Pump, I would be really happy to get help here.