Infos:
- Used Zammad version: 6.0.0-1692280770.6e71c5b7.buster
- Used Zammad installation type: ppa package
- Operating system: debian buster
- Browser + version: Firefox 117
Expected behavior:
A possibility to resend tickets that are closed in “failed” status.
Actual behavior:
We recently had problems with the SMTP auth on our mail system (it’s external).
It now looks like this in the Zammad ticket itself.
‘Can’t use Channel::Driver::Smtp: #<Net::ReadTimeout: Net::ReadTimeout>"’
These tickets were automatically closed by Zammad itself and I can’t find a way to search on them directly.
I would need the meta information of the last status of a ticket, if it was closed with a failed to resend the ticket etc…
Do you have any idea?
Steps to reproduce the behavior:
Works with Zammad while SMTP sending does not work at the external mail server. ^^