- Used Zammad version: 6.0.0-1692280770.6e71c5b7.buster
- Used Zammad installation type: ppa package
- Operating system: debian buster
- Browser + version: Firefox 117
A possibility to resend tickets that are closed in “failed” status.
We recently had problems with the SMTP auth on our mail system (it’s external).
It now looks like this in the Zammad ticket itself.
‘Can’t use Channel::Driver::Smtp: #<Net::ReadTimeout: Net::ReadTimeout>"’
These tickets were automatically closed by Zammad itself and I can’t find a way to search on them directly.
I would need the meta information of the last status of a ticket, if it was closed with a failed to resend the ticket etc…
Do you have any idea?
Works with Zammad while SMTP sending does not work at the external mail server. ^^