Infos:
Zammad 4.0.x
Installation type: source
Ubuntu 18.04.5 LTS
Google Chrome Wersion 91.0.4472.77
Expected behavior:
Report profiles tabs shows tickets with proper status
Actual behavior:
Case 1)
Created report profiles (only for opened tickets), groups tickets in the wrong way. For example opened tickets are in “closed” tab
Case 2)
Also for the same profile closed tickets show up in “created” tab.
I have tried to create, mix another profiles but the same result exist. I have similiar issues in other report profiles. It doesn’t happen often but produce not real data. Fortunately, workaround for me is export to .csv file and use Excel for study produced data.
photo legend:
- nowe = new
- zamknięte = closed
- otwarte = opened
- w trakcie wykoniania = in progress
- oczekuje na materiał = waiting for material
Case 1)
Case 2)