Include attachments in "New Ticket"-Email

Technical assistance
1
  • Used Zammad version: 2.9.0
  • Used Zammad installation source: zammad.org zammad for debian
  • Operating system: debian 9.7
  • Browser + version: Firefox 65.0.1

Expected behavior:

When a new ticket arrives I want all agents to be informed of the new ticket by mail, including all attachments of the tickets.

Actual behavior:

All Agents get an Email-alert with the ticket_body, but no attachments are included.

Steps to reproduce the behavior:

Create a ticket add attachment, e.g. a wave file (voicemail)

1 Like
2

Sorry, but this is not possible at the moment.

3

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