First of all thank you for zammad! It is great and really improves our workflow at Filmmakers for Future.
I feel like the button below a note can be understood incorrectly. (All of us interpreted it the wrong way as the current state and not as an action)
When creating a post a locked lock indicates the note is private. Underneath the post its then open which confused a lot of us especially since “set to public” could be interpreted as “note is set to public” and the red border could also indicate “danger note public”.
I would therefore suggest changing the wording below a note to “make public”, “make this public” or “set note to public” to make it clear what is happening when clicking on it.
Any thoughts on that?
Edit: I just learned that the button says
auf intern setzen in German. This is a much clearer label in my opinion. It clearly states what it does and can’t wrongly be interpreted as the current state.