Today all chat box’s have many futures like
Get visitor email ( crisp.chat do it in nice way ) and also detect clients/visitors by email or mobile number
Get visitor mobile number ( I think its must today )
File attachment support
Modern interface ( crisp.chat do it in nice way )
Show all online agents thumbnail on start chat box ( crisp.chat do it in nice way )
Button option for visitor like “Send Conversation to email” ,
Continue chat on Channels : Continue on email,Continue on telegram, Twitter, … ( crisp.chat do it in nice way )
Also be an option to put the chat box in any custom area of a web page!
Show online visitors to agents + IP Geo location for any page that chat box is installed. ( Livezilla, crisp.chat, … support it in good way )
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