Images attached to replies are showing up as broken in client's email

Expected behavior:

  • Images should appear inside emails included in Zammad replies
  • Reply is sent via a trigger with article variable as follows…


Text appears but NOT images.

The issue could be the above variable.

Actual behavior:

Steps to reproduce the behavior:

  • Attach image to a reply inside a ticket.
  • Setup a trigger with #{article.body_as_html}

Thanks for your post.
This is actually a Bug, I already created an issue for you:

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