If-statement in slack templates

[klemmkeil]

Hi,

I am trying to implement a simple if-statement in the en.md.erb file for the slack integration
What I tried was this:

<% if #{ticket.updated_by.vip} != true %>
Update by non-VIP
<% else %>
Updated by the VIP #{ticket.updated_by.firstname}
<% end %>

But this syntax must be somehow broken, because the slack integration stopped working with this code in the file. Can anyone push me in right direction for the syntax?

Thanks!
Rainer

[mantas]

ticket.updated_by may be not available by the time Slack notification is sent. Try ticket.customer instead.

[klemmkeil]

It should be there, as I can output it in slack
the line
#{ticket.updated_by.vip} will print true or false correctly.

it seems to be a problem with my syntax, as it stops working completely when i add the code above

[mantas]

What about something like this?

<% if @objects[:ticket].updated_by.vip != true %>

[klemmkeil]

That’s it, you rock! Thanks