February 1, 2023, 7:25am
Used Zammad version: 5.3
Used Zammad installation type: (source, package, docker-compose, …)
Browser + version: Microsoft Edge latest
If I choose a template for my Ticket → I have only the needed radio buttons and text fields and more.
If I choose a template → nothing is changing. I have alle textfields, buttons in my Ticket.
Steps to reproduce the behavior:
creat new Ticket → select a template
I hope the discription is good enougth.
Sorry I can’t follow.
Ticket templates do not change the availability of ticket form attribtues. That’s what core workflows does.
February 17, 2023, 2:55pm
I created two templates for my ticketsystem but i can not select one of these. If I select one of them nothing is chaning.
Would you mind sharing a screencast? It’s hard to follow what exactly is being done and what’s configured. Possibly you’re trying to add something that’s not allowed in that exact scope due to whatever reason.