I cannot view my tickets or my organization's tickets as a customer


  • Used Zammad version: 4.0.x
  • Used Zammad installation type: package
  • Operating system: Ubuntu 20.04
  • Browser + version: All


When I log in as a customer, my tickets do not appear and neither do those of my organization, but they do show that I have 2 and 3 tickets at the moment.

I click on the tabs and they still do not appear. The only way to get them to appear in the table is to reload the page.

Thanks for your help

check your overviews settings
check monitoring if there is error

Zammad 4.0 has been affected by this bug:

It’s resolved in Zammad 4.1.

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