Infos:
- Used Zammad version:
5.3.1-1678258494.e38c655f.focal
- Used Zammad installation type:
deb package
- Operating system:
Ubuntu 20.04.5 LTS
- Browser + version:
Any, Chrome, Firefox, Brave
Problem
- When a new ticket is created – and sent – utilizing the “send email” tab, the link to the ticket (typically seen in the signature) is not populated correctly.
- Specifically, the
#{ticket.id}
field is “-
”
Our ticket signature:
Kind Regards,
#{user.firstname} #{user.lastname}
#{user.email}
#{config.ticket_hook} #{ticket.number}
#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}
#{ticket.tags}
Expected behavior:
- The link to the ticket should be properly displayed and working in the email that is sent. For example:
Kind Regards,
Rich Williams
r****s@mjh.co.nz
Msg ID: 3771
https://dwgs-stage.mjh.co.nz/#ticket/zoom/71
-
Actual behavior:
- The link to the ticket displays as follows:
Kind Regards,
A** C***
a***g@mjh.co.nz
Msg ID: -
https://dwgs-stage.mjh.co.nz/#ticket/zoom/-
-
Steps to reproduce the behavior:
- Setup a signature as (shown above) that defaults when a user in any group is sending an email.
- Click the “
+
” icon to make a new ticket - In the new ticket window, click on the “
✉ Send Email
” link - Enter title, select a customer, put some verbiage in the text, set the other fields
- Click th “`Create’” button
When you see the email that has actually been sent, the #{ticket.number}
and #{ticket.id}
variables will not show correctly.