# "How would you rate the support you received?" - Rating System
**URL:** https://community.zammad.org/t/how-would-you-rate-the-support-you-received-rating-system/907
**Category:** Interesting for future roadmap
**Created:** [June 29, 2018, 5:31am UTC](https://community.zammad.org/t/how-would-you-rate-the-support-you-received-rating-system/907 "2018-06-29T05:31:15Z")
**Posts on this page:** 14
**Page:** 1
### Author:  [@Achu](https://community.zammad.org/u/Achu)
#### Post date: [June 29, 2018, 5:31am UTC](https://community.zammad.org/t/how-would-you-rate-the-support-you-received-rating-system/907/1 "2018-06-29T05:31:15Z")
Hi,
I would like to see users rating like this:
And the rate should log at the backend with lots of information, such as: service agent gives the support, ticket category, etc… also the rate should be visible on agents profile at the backend. That will be a great input to improve the services in any directions. What do you think?
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### Author:  [@ecomsilio](https://community.zammad.org/u/ecomsilio)
#### Post date: [June 29, 2018, 12:15pm UTC](https://community.zammad.org/t/how-would-you-rate-the-support-you-received-rating-system/907/2 "2018-06-29T12:15:53Z")
Hi,
We are also very interested in such a service. Although I think that it must also be easy to connect a third party service that offers this. But which service? Let’s see if someone know a service that just does this survey.
Or simply collect some examples so that, if it will be implemented in Zammad sooner or later, that we have already some ideas on how it should look and work.
Cheers,
Gijs
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### Author:  [@ecomsilio](https://community.zammad.org/u/ecomsilio)
#### Post date: [July 3, 2018, 10:24am UTC](https://community.zammad.org/t/how-would-you-rate-the-support-you-received-rating-system/907/3 "2018-07-03T10:24:58Z")
I’ve found a service that does this quite well: [https://www.customerthermometer.com](https://www.customerthermometer.com)
I guess, it can’t be to hard to connect it through the Rest API.
They have some really cool features. Their service is not very cheap and I am not completely sure, if a survey-request through the API already counts as a credit or if only responses count.
We will probably test out [www.customerthermometer.com](http://www.customerthermometer.com) in a few months. And eventually we can get some inspiration from them for a build in solution in Zammad.
Cheers,
Gijs
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### Author:  [@ecomsilio](https://community.zammad.org/u/ecomsilio)
#### Post date: [July 3, 2018, 3:18pm UTC](https://community.zammad.org/t/how-would-you-rate-the-support-you-received-rating-system/907/4 "2018-07-03T15:18:57Z")
Also toggl has some nice CSAT option. They use it themselves and it is available on Github
[https://github.com/toggl/thumbler](https://github.com/toggl/thumbler)
This is what is look like:
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### Author:  [@system](https://community.zammad.org/u/system)
#### Post date: [August 19, 2019, 9:31pm UTC](https://community.zammad.org/t/how-would-you-rate-the-support-you-received-rating-system/907/5 "2019-08-19T21:31:24Z")
This topic was automatically closed after 416 days. New replies are no longer allowed.
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### Author:  [@sinichi19](https://community.zammad.org/u/sinichi19)
#### Post date: [January 16, 2019, 8:48am UTC](https://community.zammad.org/t/how-would-you-rate-the-support-you-received-rating-system/907/6 "2019-01-16T08:48:06Z")
Pop-up message to customer after closed the ticket, simple survey to rate the agent who worked the ticket
[](https://ibb.co/nB15dwp)
in admin settings you can turn on and off the survey option
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### Author:  [@dvnkln](https://community.zammad.org/u/dvnkln)
#### Post date: [January 16, 2019, 8:56am UTC](https://community.zammad.org/t/how-would-you-rate-the-support-you-received-rating-system/907/7 "2019-01-16T08:56:25Z")
Nice idea!
I’d enhance it with an optional description about what exactly was good/bad.
cheers
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### Author:  [@ecomsilio](https://community.zammad.org/u/ecomsilio)
#### Post date: [January 16, 2019, 11:40am UTC](https://community.zammad.org/t/how-would-you-rate-the-support-you-received-rating-system/907/8 "2019-01-16T11:40:08Z")
This has been discussed a bit before. Some ideas here:
> [@"How would you rate the support you received?" - Rating System](https://community.zammad.org/t/how-would-you-rate-the-support-you-received-rating-system/907):
>
> Hi, I would like to see users rating like this: And the rate should log at the backend with lots of information, such as: service agent gives the support, ticket category, etc… also the rate should be visible on agents profile at the backend. That will be a great input to improve the services in any directions. What do you think?
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### Author:  [@Mirtaaa](https://community.zammad.org/u/Mirtaaa)
#### Post date: [September 29, 2023, 4:35am UTC](https://community.zammad.org/t/how-would-you-rate-the-support-you-received-rating-system/907/9 "2023-09-29T04:35:09Z")
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### Author:  [@GreXXL](https://community.zammad.org/u/GreXXL)
#### Post date: [September 29, 2023, 11:08am UTC](https://community.zammad.org/t/how-would-you-rate-the-support-you-received-rating-system/907/10 "2023-09-29T11:08:08Z")
It’s quite easy to do something right now:
I am just using a Trigger when a ticket is closed where you are informed about that as well as the possibility to reopen - and rate the agent. Just insert a custom link to a form provider (I have WordPress with Formidable Form setup in this case) and use the following link/text:
> We would appreciate if you could take a few seconds and rate your experience with this request: [[https://URL/support-feedback-forum/?ticketid=#{ticket.number}&agent=#{ticket.owner.login}](https://URL/support-feedback-forum/?ticketid=#%7Bticket.number%7D&agent=#%7Bticket.owner.login%7D)]
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### Author:  [@decioesilva](https://community.zammad.org/u/decioesilva)
#### Post date: [September 29, 2023, 6:59pm UTC](https://community.zammad.org/t/how-would-you-rate-the-support-you-received-rating-system/907/11 "2023-09-29T18:59:06Z")
I made this work with LimeSurvey; I created a trigger so that when the ticket is closed, it fires a webhook that, via API, creates a survey and sends it to the customer. Now I can create any survey with any parameter. CSAT, NPS, XLA,
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### Author:  [@kakalpa](https://community.zammad.org/u/kakalpa)
#### Post date: [January 31, 2024, 8:31pm UTC](https://community.zammad.org/t/how-would-you-rate-the-support-you-received-rating-system/907/12 "2024-01-31T20:31:15Z")
Hi Can you please guide me on it? on the integration part with lime survey
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### Author:  [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [January 31, 2024, 10:03pm UTC](https://community.zammad.org/t/how-would-you-rate-the-support-you-received-rating-system/907/13 "2024-01-31T22:03:31Z")
Please keep technical questions out of feature requests for better overview. Create an own thread, please.
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### Author:  [@WADPH](https://community.zammad.org/u/WADPH)
#### Post date: [September 20, 2025, 1:07pm UTC](https://community.zammad.org/t/how-would-you-rate-the-support-you-received-rating-system/907/14 "2025-09-20T13:07:15Z")
I couldn’t find anything useful. So I decided to make it myself in conjunction with Grafana.
This means that each agent will have its own rating.
The guide is on my GitHub page. I hope it helps.
> **[GitHub - WADPH/RatingSystem-ZammadAndGrafana: Manual — how to create a rating system in Zammad...](https://github.com/WADPH/RatingSystem-ZammadAndGrafana)**
>
> Manual — how to create a rating system in Zammad in conjunction with Grafana + statistics