How to show ticket.group.email in Email-footer

Infos:

  • Used Zammad version: 3.2
  • Used Zammad installation source: package
  • Operating system: Centos
  • Browser + version: Firefox 73

Question:

We use groups to distinguish between different customer systems that we support.
Each group has a different email address that the customer will use to create a ticket.
In the reply email we use a footer, that contains the contact informations.

Is there a system variable like #{ticket.group.email}?

As far as I’m aware there isn’t, but I could be wrong.
However, this variable would technically contain a ID which is not what you want.

Beside of that, I’ve just tested it - no there is not.
Easier approach would be to write it into the note field of the group or add a new field that contains this information.