How to setup a shared inbox with M365?

Technical assistance
1

Hi there,

I’m trying to setup my M365 shared inbox with Zammad (hosted). Most of the threads are a few years old on this topic here. The premise is:

Main email = support@company.com
Managed by two users who have their own email signatures within this email

I’ve connected the account successfully to Zammad. What are my next steps, how do I let me two support team members login and manage tickets - do they use separate accounts, or just login to the main shared inbox account?

Thank you very much!

Alex

2

From Zammad side you need only one channel with this mailbox.

Then this users have own accounts inside Zammad and can work on the incoming stuff.

https://user-docs.zammad.org/en/latest/index.html