# How to set customer for new ticket
**URL:** https://community.zammad.org/t/how-to-set-customer-for-new-ticket/9585
**Category:** Technical assistance
**Created:** [July 1, 2022, 10:57am UTC](https://community.zammad.org/t/how-to-set-customer-for-new-ticket/9585 "2022-07-01T10:57:01Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@mssm](https://community.zammad.org/u/mssm)
#### Post date: [July 1, 2022, 10:57am UTC](https://community.zammad.org/t/how-to-set-customer-for-new-ticket/9585/1 "2022-07-01T10:57:01Z")
### Infos:
- Used Zammad version: 3.4.0
- Used Zammad installation type: (source, package, docker-compose, …)
- Operating system: OpenSuse
- Browser + version:
Hi, we are using Zammad for a while now, new tickets are imported via the IMAP channel.
However when trying to create a ticket manually, it is not possible to get a list of existing customers on the customer field. There is only “+ Create new customer”. I can’t type in a company name that we already have defined as organisation. The only working thing is an explicit email address of a customer like [foobar@company.invalid](mailto:foobar@company.invalid)
But creating a ticket I don’t plan to assign it to a person, but a whole organisation. How would I do that? How can I get at least the known mail addresses being automatically completed?
---
### Author:  [@babakkazemi](https://community.zammad.org/u/babakkazemi)
#### Post date: [July 1, 2022, 4:33pm UTC](https://community.zammad.org/t/how-to-set-customer-for-new-ticket/9585/2 "2022-07-01T16:33:03Z")
Hi,
first of all - I would strongly advise to update, as 3.4.0 is quite oooooold (and may have security issues) - current version is 5.2.0
A ticket is always created for a person, not an organisation… There is no way to do that as you want to. The only thing you could do is to create a generic user for this organisation… That’s the way zammad works…
---
### Author:  [@system](https://community.zammad.org/u/system)
#### Post date: [October 29, 2022, 4:33pm UTC](https://community.zammad.org/t/how-to-set-customer-for-new-ticket/9585/3 "2022-10-29T16:33:54Z")
This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.