How to reimport mails?

Technical assistance
1

Infos:

  • Used Zammad version: 5.1.x
  • Used Zammad installation type: package
  • Operating system: CentOS 7
  • Browser + version: all

Expected behavior:

  • I need to reimport mails: I mark the mails as ‘unread’ and move them back to my IMAP inbox. Usually they get imported as new mails.

Actual behavior:

  • the mails getting processed, but not imported. production.log shows:
    I, [2022-06-22T12:37:17.274810 #672-7500] INFO – : Running job thread for ‘Execute planned jobs.’ (Job.run) status is: sleep
    I, [2022-06-22T12:37:24.261078 #672-312040] INFO – : execute Channel.fetch (try_count 0)…
    I, [2022-06-22T12:37:24.263419 #672-312040] INFO – : fetching imap (Working... port=993,ssl=true,starttls=false,folder=INBOX,keep_on_server=false,auth_type=LOGIN)
    I, [2022-06-22T12:37:24.651375 #672-312040] INFO – : - no message
    I, [2022-06-22T12:37:24.662068 #672-312040] INFO – : fetching imap (Working... port=993,ssl=true,starttls=false,folder=INBOX,keep_on_server=false,auth_type=LOGIN)
    I, [2022-06-22T12:37:25.394913 #672-312040] INFO – : - no message
    I, [2022-06-22T12:37:25.413003 #672-312040] INFO – : fetching imap (Working... port=993,ssl=true,starttls=false,folder=INBOX,keep_on_server=false,auth_type=LOGIN)
    I, [2022-06-22T12:37:25.972042 #672-312040] INFO – : - message 1/3
    I, [2022-06-22T12:37:26.092051 #672-312040] INFO – : - ignore message 1/3 - because message has already delete flag
    I, [2022-06-22T12:37:26.092190 #672-312040] INFO – : - message 2/3
    I, [2022-06-22T12:37:26.173516 #672-312040] INFO – : - ignore message 2/3 - because message has already delete flag
    I, [2022-06-22T12:37:26.173657 #672-312040] INFO – : - message 3/3
    I, [2022-06-22T12:37:26.253172 #672-312040] INFO – : - ignore message 3/3 - because message has already delete flag
    I, [2022-06-22T12:37:26.573581 #672-312040] INFO – : ended Channel.fetch took: 2.317895125 seconds.

Steps to reproduce the behavior:

  • mark mail as read and move it to the inbox.

My question:

How can I remove the ‘delete flag’? I thought, it’s enough to mark the mail as unread the reimport it.

2

Hi

I would mark the emails as unread in the Inbox.
Then remove and add the email account to Zammad, it will ask you to import all existing mails just click on yes. That should do the Trick.

It worked for me.

3

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