How to integrate Zammad with another CMDB than i-doit?

Technical assistance
1

Infos:

  • Used Zammad version: actual at moment
  • Used Zammad installation type: docker-compose
  • Operating system: Debian
  • Browser + version: Chrome

Expected behavior:

  • I have recomemdtion how to intergrate Zammad with another CMDB

Actual behavior:

  • I don’t know how to done it

Steps to reproduce the behavior:

  • No need
2

So, uh, you want us to do all the work for you? Write some tutorials for all the CMDBs out there so you follow them step-by-step?

Man give us something to work with.

3

Probably, I can’t ask right questions :slight_smile:

I need in consult, what can I do to integrate some other CMDB than i-doit.

For example: Just release all i-doit API and point Zammad to it.
Or may be some another thoughts.
Another emample - Zammad has it own API (may be webhooks) to integrate with anything.

Thanks for great soft. Iyt very useful for us.

4

i-doit is the only cmdb Zammad supports right now.
What exactly do you expect to have function wise in Zammad…?

5

What do you want to achieve? If it’s just some reference to a CMDB item, you could use a custom field in the ticket object, use the external data source type, and point that to a script that retrieves information from your CMDB. This is what we have done to integrate our devices from Netbox.