# How to get no follow up on peding till tickets
**URL:** https://community.zammad.org/t/how-to-get-no-follow-up-on-peding-till-tickets/9117
**Category:** Technical assistance
**Created:** [April 26, 2022, 11:21am UTC](https://community.zammad.org/t/how-to-get-no-follow-up-on-peding-till-tickets/9117 "2022-04-26T11:21:38Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@novabum](https://community.zammad.org/u/novabum)
#### Post date: [April 26, 2022, 11:21am UTC](https://community.zammad.org/t/how-to-get-no-follow-up-on-peding-till-tickets/9117/1 "2022-04-26T11:21:39Z")
Hello,
We have certain timed events in tickets and we would love to use timing these in Zammad.
Pending till now works until the customer replies to the ticket.
**When the reply happens Pending till status is reset to open**. We would like to have one of the following:
- Pending till status with no follow up.
- A Group with no follow up on Pending till status tickets.
\*so answers will open a new, different ticket.
Any help would be highly appreciated.
Peter
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### Author:  [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [June 7, 2022, 2:35pm UTC](https://community.zammad.org/t/how-to-get-no-follow-up-on-peding-till-tickets/9117/2 "2022-06-07T14:35:10Z")
This is a default behavior and cannot be changed.
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### Author:  [@system](https://community.zammad.org/u/system)
#### Post date: [October 5, 2022, 2:35pm UTC](https://community.zammad.org/t/how-to-get-no-follow-up-on-peding-till-tickets/9117/3 "2022-10-05T14:35:27Z")
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