How to get First time Response

Hello Everyone
Sorry, I’m new in this community so what I’m asking might already being asked. I have tried to search but didn’t find something similar.
What I want is to get the first response time when my agents first responded, so that I can measure them on KPIs. on normal reports I didn’t get it from the exports, I can get it on time accounting downloads but somehow they don’t contain all tickets, I’m assuming it is because agents skip time accounting pop up.

So what I want to know is, is anyone using a better option than this? I just don’t want to struggle to figure it out if someone already has a solution.

You should be able to get that information via API:

Ok, Let me look at it

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