Hi There,
when a ticket is not assigned to a user, it is auto assigned to the first user reading this ticket. I could not find the switch to turn off this behavior.
Could someone help me?
Bests
Pascal
Hi There,
when a ticket is not assigned to a user, it is auto assigned to the first user reading this ticket. I could not find the switch to turn off this behavior.
Could someone help me?
Bests
Pascal
Admin Settings → Ticket → Auto Assignment
https://admin-docs.zammad.org/en/latest/settings/ticket.html#auto-assignment
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