- Used Zammad version: Paid Zammad Hosted - version 3.6.x
- Used Zammad installation source: (source, package, …) N/A
- Operating system: All
- Browser + version: All
We have triggers for automatically closing certain tickets. See below screenshot for an example. Is there a way to set the trigger to “close without notifying anyone” ?
Me, and our agents gets a bunch of unnecessary notifications for new tickets that have been automatically closed.
And by email:
Steps to reproduce the behavior:
- Create a trigger as shown in above screenshot.
- Then send an email to Zammad matching the trigger.